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DeskJet 3910
DeskJet 3915
DeskJet 3918
DeskJet 3920
DeskJet 3930
DeskJet 3938
DeskJet 3940
DeskJet D1311
DeskJet D1320
DeskJet D1330
DeskJet D1341
DeskJet D1360
DeskJet D1368
DeskJet D1420
DeskJet D1430
DeskJet D1445
DeskJet D1455
DeskJet D1460
DeskJet D1470
DeskJet D1530
DeskJet D1560
DeskJet D2320
DeskJet D2330
DeskJet D2345
DeskJet D2360
DeskJet D2368
DeskJet D2430
DeskJet D2460
DeskJet F2110
DeskJet F2120
DeskJet F2128
DeskJet F2180
DeskJet F2185
DeskJet F2187
DeskJet F2188
DeskJet F2280
DeskJet F2290
DeskJet F310
DeskJet F325
DeskJet F335
DeskJet F340
DeskJet F350
DeskJet F370
DeskJet F375
DeskJet F380
DeskJet F388
DeskJet F390
DeskJet F4135
DeskJet F4140
DeskJet F4150
DeskJet F4172
DeskJet F4180
DeskJet F4185
DeskJet F4190
Fax 1250
Fax 3180
OfficeJet 4311
OfficeJet 4312
OfficeJet 4314
OfficeJet 4315
OfficeJet 4317
OfficeJet 4319
OfficeJet 4352
OfficeJet 4355
OfficeJet 4357
OfficeJet 4359
OfficeJet 5605
OfficeJet 5608
OfficeJet 5610
OfficeJet 5610v
OfficeJet 5610xi
OfficeJet 5615
OfficeJet J3608
OfficeJet J3640
OfficeJet J3650
OfficeJet J3680
PSC 1401
PSC 1402
PSC 1403
PSC 1406
PSC 1408
PSC 1410
PSC 1417
The working parts of the printer and cartridge are delicate and need to be in the correct condition to function correctly. Sometimes a little dirt or ink can prevent the cartridge from working. Remove the cartridge from the printer and gently clean the gold coloured electrical contacts on the cartridge and the contacts on your printer with some moist tissue. Reinstall the cartridge and attempt to print again.
There may be air trapped in your cartridge’s printhead. Please run a cleaning cycle according to your printer’s instructions and try to print again.
There may be a small blockage in your cartridge’s printhead. Remove the cartridge and try wiping the printhead from back to front a few times with a moist tissue. You should soon see a black line or a three colour line on the tissue. Reinstall the cartridge and attempt to print again.
First check to make sure that you have removed the clip and/or tape from the cartridge before attempting installation. If you have, then make sure that your printer is listed in the ‘Compatible With’ section.
Printer manufacturers often use the roll out of their printer firmware updates to prevent you from choosing the origin and type of supplies you use in your printer. This has been done is ways such as blocking the use of remanufactured/recycled cartridges entirely, applying a 'cartridge lock' system that locks a cartridge's usage to a printer and introducing a new 'generation' of the same cartridge model to stop older, remanufactured cartridges being re-used.
Most printer manufacturers will prefer you to set your printer to automatically download and install their updates for this very reason. We suggest that you disable the automatic update option to allow you to continue to use remanufactured cartridges and also to recycle your cartridge after it has been used. By allowing your printer to update the firmware automatically you are risking being locked into only using the more expensive and less environmentally friendly original branded cartridges.
So we highly recommend switching off your printer's firmware automatic updates and dismissing future messages asking you to update your printer. These steps are a general guide to how to stop the updates, but please note that they will vary slightly depending on your exact printer model.
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This is true for both original and remanufactured HP cartridges. The page yield displayed by HP is based on a 5% page coverage life test. That is, if you only fill 5% of your page, your cartridge will print for the given number of pages. If you print photos, graphics or even a full page of text, you will be using more than a 5% page coverage. So with normal everyday printing, the page yield listed by HP is unlikely to be the same page yield that you will get out of your cartridge.
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