HP 28 Colour (C8728A)



COMPATIBLE WITH


  • DeskJet 3320
  • DeskJet 3325
  • DeskJet 3420
  • DeskJet 3425
  • DeskJet 3450
  • DeskJet 3520
  • DeskJet 3520v
  • DeskJet 3520w
  • DeskJet 3535
  • DeskJet 3550
  • DeskJet 3550v
  • DeskJet 3550w
  • DeskJet 3620
  • DeskJet 3645
  • DeskJet 3647
  • DeskJet 3650
  • DeskJet 3650v
  • DeskJet 3745
  • DeskJet 3845
  • DeskJet 5650
  • DeskJet 5652
  • DeskJet 5655
  • DeskJet 5850
  • Fax 1240
  • OfficeJet 4110
  • OfficeJet 4115
  • OfficeJet 4211
  • OfficeJet 4212
  • OfficeJet 4215
  • OfficeJet 4215v
  • OfficeJet 4215xi
  • OfficeJet 4219
  • OfficeJet 4251
  • OfficeJet 4252
  • OfficeJet 4255
  • OfficeJet 4259
  • OfficeJet 6110
  • PSC 1110
  • PSC 1110v
  • PSC 1110xi
  • PSC 1205
  • PSC 1209
  • PSC 1210
  • PSC 1210v
  • PSC 1210xi
  • PSC 1213
  • PSC 1215
  • PSC 1216
  • PSC 1217
  • PSC 1219
  • PSC 1310
  • PSC 1311
  • PSC 1312
  • PSC 1315
  • PSC 1315v
  • PSC 1315xi
  • PSC 1317
  • PSC 1318

Troubleshooting - Click each question for details


Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Continue printing as normal until the print quality deteriorates.

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The working parts of the printer and cartridge are delicate and need to be in the correct condition to function correctly. Sometimes a little dirt or ink can prevent the cartridge from working. Remove the cartridge from the printer and gently clean the gold coloured electrical contacts on the cartridge and the contacts on your printer with some moist tissue. Reinstall the cartridge and attempt to print again.

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There may be air trapped in your cartridge’s printhead. Please run a cleaning cycle according to your printer’s instructions and try to print again.

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There may be a small blockage in your cartridge’s printhead. Remove the cartridge and try wiping the printhead from back to front a few times with a moist tissue. You should soon see a black line or a three colour line on the tissue. Reinstall the cartridge and attempt to print again.

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First check to make sure that you have removed the clip and/or tape from the cartridge before attempting installation. If you have, then make sure that your printer is listed in the ‘Compatible With’ section.

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In a effort to reduce the use of plastics, we have developed a new way of containing and protecting your cartridge that does not require a clip. Simply pull away the single piece of tape from the side and bottom of the cartridge and insert into your printer as normal.

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Printer manufacturers often use the roll out of their printer firmware updates to prevent you from choosing the origin and type of supplies you use in your printer. This has been done is ways such as blocking the use of remanufactured/recycled cartridges entirely, applying a 'cartridge lock' system that locks a cartridge's usage to a printer and introducing a new 'generation' of the same cartridge model to stop older, remanufactured cartridges being re-used.

Most printer manufacturers will prefer you to set your printer to automatically download and install their updates for this very reason. We suggest that you disable the automatic update option to allow you to continue to use remanufactured cartridges and also to recycle your cartridge after it has been used. By allowing your printer to update the firmware automatically you are risking being locked into only using the more expensive and less environmentally friendly original branded cartridges.

So we highly recommend switching off your printer's firmware automatic updates and dismissing future messages asking you to update your printer. These steps are a general guide to how to stop the updates, but please note that they will vary slightly depending on your exact printer model.

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This is true for both original and remanufactured HP cartridges. The page yield displayed by HP is based on a 5% page coverage life test. That is, if you only fill 5% of your page, your cartridge will print for the given number of pages. If you print photos, graphics or even a full page of text, you will be using more than a 5% page coverage. So with normal everyday printing, the page yield listed by HP is unlikely to be the same page yield that you will get out of your cartridge.

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