HP 301XL/CH564EE Colour



COMPATIBLE WITH


  • DeskJet 1000
  • DeskJet AIO 1512
  • DeskJet AIO 2540
  • DeskJet AIO 2542
  • Envy e-AIO 4500
  • Envy e-AIO 4502
  • Envy e-AIO 5530
  • DeskJet 1050
  • DeskJet 1514
  • DeskJet 2050a series
  • DeskJet 2050/s
  • DeskJet 2054
  • DeskJet 2512
  • DeskJet 2514
  • DeskJet 2543
  • DeskJet 2544
  • DeskJet 2547
  • DeskJet 2548
  • DeskJet 2549
  • DeskJet 3000 series
  • DeskJet 3052a
  • DeskJet 3054a
  • DeskJet 3057a
  • DeskJet 3059a
  • Envy 4503
  • Envy 4504
  • Envy 4507
  • Envy 4508
  • Envy 5532
  • Envy 5534
  • OfficeJet 2620
  • OfficeJet 2622
  • OfficeJet 2624
  • OfficeJet e-AIO 4632
  • OfficeJet e-AIO 4634
  • OfficeJet e-AIO 4636
  • DeskJet 1050a
  • DeskJet 3050a
  • DeskJet 3055a
  • Deskjet 2510

Troubleshooting - Click each question for details


Simply press the paper feed button. This will stop the lights flashing and you can continue printing as normal.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Follow these steps to restart your printing and continue printing until the print quality deteriorates.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Continue printing as normal until the print quality deteriorates.

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The working parts of the printer and cartridge are delicate and need to be in the correct condition to function correctly. Sometimes a little dirt or ink can prevent the cartridge from working. Remove the cartridge from the printer and gently clean the gold coloured electrical contacts on the cartridge and the contacts on your printer with some moist tissue. Reinstall the cartridge and attempt to print again.

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Unfortunately your cartridge has developed an electrical fault and will not work. Please return the cartridge to your store for a replacement.

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There may be air trapped in your cartridge’s printhead. Please run a cleaning cycle according to your printer’s instructions and try to print again.

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There may be a small blockage in your cartridge’s printhead. Remove the cartridge and try wiping the printhead from back to front a few times with a moist tissue. You should soon see a black line or a three colour line on the tissue. Reinstall the cartridge and attempt to print again.

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First check to make sure that you have removed the clear clip from the cartridge before attempting installation. If yes, then make sure that your printer is listed in the ‘Compatible With’ section.

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