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HP 901/CC656A Colour

HP 901/CC656A Colour

COMPATIBLE WITH

  • OfficeJet 4500
  • OfficeJet J4524
  • OfficeJet J4535
  • OfficeJet J4540
  • OfficeJet J4550
  • OfficeJet J4580
  • OfficeJet J4585
  • OfficeJet J4624
  • OfficeJet J4660
  • OfficeJet J4680
  • OfficeJet J4680C

FAQs

I have installed a remanufactured HP301/901 cartridge and the screen states the product is counterfeit or used.

The cartridge is remanufactured and is not counterfeit. Some HP printers will write empty to a cartridge when it is finished. Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip located underneath the cartridge. This remanufactured cartridge has gone through rigorous inspection, cleaning and refilling processes to produce a quality alternative branded product.
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I have installed my cartridge but the printer is showing the cartridge has not been installed.

Check the cartridge is the correct model for the printer. HP manufacture many different cartridges, which look the same, but are not always interchangeable. If the cartridge is the correct one for your printer, remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge (see below).
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I have cleaned the contacts and checked the type is correct, but I still have problems.

The cartridge may have an electrical fault. Return the cartridge to your store for a replacement.
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I have lines in my printout, or bands of colour missing.

The printer has a cleaning cycle designed to remove air trapped in the cartridge’s printhead. Use this cleaning cycle according to the instructions for your printer.
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The cleaning cycle did not improve my print quality.

If you believe the cartridge is OK, try wiping the printhead on the cartridge with a moist tissue. (Deionised water is best to moisten the tissue, some hard tap water may make the problem worse). Wipe the printhead from front to back until you get a black line, or a three colour line on the tissue. Reinstall the cartridge and try again.
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My cartridge is the correct model and I have cleaned the electrical contacts twice but still the cartridge cannot be recognised.

There is possibly an electrical fault with the product.
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