HP 901XL/CC654A Black


  • OfficeJet 4500
  • OfficeJet J4524
  • OfficeJet J4535
  • OfficeJet J4540
  • OfficeJet J4550
  • OfficeJet J4580
  • OfficeJet J4585
  • OfficeJet J4624
  • OfficeJet J4660
  • OfficeJet J4680
  • OfficeJet J4680C


The cartridge is remanufactured and is not counterfeit. Some HP printers will write empty to a cartridge when it is finished. Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip located underneath the cartridge. This remanufactured cartridge has gone through rigorous inspection, cleaning and refilling processes to produce a quality alternative branded product.
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Check the cartridge is the correct model for the printer. HP manufacture many different cartridges, which look the same, but are not always interchangeable. If the cartridge is the correct one for your printer, remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge (see below).
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The cartridge may have an electrical fault. Return the cartridge to your store for a replacement.
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The printer has a cleaning cycle designed to remove air trapped in the cartridge’s printhead. Use this cleaning cycle according to the instructions for your printer.
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If you believe the cartridge is OK, try wiping the printhead on the cartridge with a moist tissue. (Deionised water is best to moisten the tissue, some hard tap water may make the problem worse). Wipe the printhead from front to back until you get a black line, or a three colour line on the tissue. Reinstall the cartridge and try again.
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