HP 940XL/C4907AE Cyan


HP 940XL/C4907AE Cyan

COMPATIBLE WITH


  • OfficeJet Pro 8000
  • OfficeJet Pro 8500

FAQs


The printer is turned off, or the power cord is disconnected. Connect the power cord, and then press the Power button to turn on the product.
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The printer is turned on and ready to print. No action is required.
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Either the printer is processing a print job, or the printer is pausing for the ink to dry. Wait for the printer to finish processing the print job.
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There might be a paper jam. Clear the paper jam from the rear and from the top of the printer.
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1. Lift the output tray.
2. Slide the paper width guides outward.
3. Load the paper print side down in the center of the tray.
4. Slide the paper width guides inward to rest against the edge of the paper, and then gently push the stack of paper to the back of the tray.
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One or more of the cartridges have expired. Solution: Use the expired cartridge Press and hold the Power button, and then press the Resume button three times. All of the lights (except for the Power light) will turn off, and then you can continue printing.
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One or more of the cartridges is a non-HP cartridge. To use the non-HP cartridges, press the Resume button to continue printing.
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One or more of the printheads are missing. Solution: Install one or both of the printheads If the printheads have not been installed, follow these steps to install them.
1. Open the top cover of the printer.
2.Press and hold the Resume button until the carriage moves to the left and stops.
3. Lift the printhead latch.
4. Before installing the new printhead, shake the printhead up and down at least six times while it is still in its package.
5. Remove the new printhead from its package, and then remove its orange protective caps.
6. Insert the printhead into its colour-coded slot. Press down firmly on the printhead until it snaps into place.
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One or more of the cartridges are either missing or out of ink.
Solution one: Install cartridges if they have not been installed
Follow these steps to install the cartridges if they have not been installed.
1. Gently pull open the cartridge cover.
2. Remove the new cartridge from its package.
3. Align the cartridge with its colour-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
4. If more than one cartridge is indicated, repeat steps 2 and 3 for the other cartridges.
5. Close the cartridge cover.
Solution two: Replace the cartridge or cartridges if they are out of ink If the cartridges are out of ink, follow these steps to replace them:
1. Gently pull open the cartridge cover.
2. Remove the cartridge that is out of ink. Grasp the cartridge between the thumb and forefinger, and then pull it out of the slot.
3. Remove the new cartridge from its package.
4. Align the cartridge with its colour-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
5. If more than one cartridge is indicated, repeat steps 2 through 4 for the other cartridges.
6. Close the cartridge cover.
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One or more of the cartridges are faulty and need your attention.
Solution one: Reinsert the cartridge
Solution two: Replace the cartridge
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A cartridge is out of ink and must be replaced before continuing to print.
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A non-recoverable error has occurred. Please contact HP regarding the service of your printer.
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