HP 950XL Black - Ink Support

COMPATIBLE WITH

OfficeJet Pro 251dw
OfficeJet Pro 276dw
OfficeJet Pro 8100e
OfficeJet Pro e-AIO 8600
OfficeJet Pro e-AIO 8600 Plus
OfficeJet Pro e-AIO 8610
OfficeJet Pro e-AIO 8615
OfficeJet Pro e-AIO 8620

Troubleshooting - Click each question for details

I have installed a remanufactured HP cartridge and the screen states 'Non-HP Ink Cartridge Installed'.

Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip located on the cartridge. This remanufactured cartridge has gone through rigorous inspection, cleaning and refilling processes to produce a quality alternative branded product.

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I have installed my cartridge but the printer is showing the cartridge has not been installed.

Check the cartridge is the correct model for the printer. HP manufacture many different cartridges, which look the same, but are not always interchangeable. If the cartridge is the correct one for your printer, remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge (see below).

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