HP CE413A - Ink Support

COMPATIBLE WITH

LaserJet Pro 300 Colour M351A
LaserJet Pro 300 Colour MFP M375NW
LaserJet Pro 400 Colour M451DN
LaserJet Pro 400 Colour M451DW
LaserJet Pro 400 Colour M451NW
LaserJet Pro 400 Colour MFP M475DN

Troubleshooting - Click each question for details

I have fitted the cartridge and no print appears on the paper.

Some cartridges are fitted with removable seals to prevent toner leaking from the product. Simply pull the detachable plastic seal from the side of the cartridge fully to release the toner (see below).

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Do I shake the cartridge prior to installation to my printer?

Your cartridge contains very fine powder called ‘toner’. Prior to installation gently rock the cartridge from side to side 2 to 3 times to allow the powder to move into position before printing. You will not need to repeat this process once the cartridge is installed as most cartridges contain a mechanical paddle which agitates the powder during the printing process.

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I am using one of your products for the first time and there is no seal to remove like on the OEM product.

Some cartridges do not require the fitment of a seal. We have remanufactured this product so it does not require a seal.

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I have used a remanufactured cartridge before and the drum was a different colour.

Prior to remanufacturing the cartridge, each product is tested to ensure the ‘drum’ usually a dull blue /green, is in a good condition. OEM drums are very versatile and can be in some cases repeatedly used.

If the original drum has been damaged during the collection and recovery process, a new drum will be fitted which will usually be shiny light green (see below).

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My cartridge will no longer print (Product fitted with a micro chip).

Some laser toner cartridges are fitted with a memory chip which prevents the cartridge working once the chip has reached the end of its pre-set counter. This chip cannot be reset.

Please note that some chips are radio frequency devices and are fitted to the interior of the cartridge and cannot be visually detected.

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I have installed the cartridge and the toner level indicator is not active.

To avoid patent infringements the design of the memory chip may differ from the original product. Some laser toner cartridges when installed will not display the memory status bar of your printer display. This does not affect the performance of the cartridge and you may continue to print.

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I have removed a used cartridge from my printer and a small amount of toner has leaked out.

Many cartridges are fitted with a waste tank which is designed to collect any paper dust and toner powder from cleaning cycles. This waste tank can be disturbed when removing the cartridge from the printer.

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How to clear up toner powder.

In the unlikely event toner powder is deposited onto a work surface, wipe away with a damp disposable tissue. Always unplug the printer from the power supply before cleaning your printer.

To remove toner from your hands use cold water with mild household soap. Do not use warm or hot water as this will fuse the toner to your skin.

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