HP 301XL Colour (CH564E)



COMPATIBLE WITH


  • DeskJet 1000
  • DeskJet 1010
  • DeskJet 1050
  • DeskJet 1050a
  • DeskJet 1510
  • DeskJet 1512
  • DeskJet 1514
  • DeskJet 2050
  • DeskJet 2050a
  • DeskJet 2054a
  • DeskJet 2510
  • DeskJet 2512
  • DeskJet 2514
  • DeskJet 2540
  • DeskJet 2542
  • DeskJet 2543
  • DeskJet 2544
  • DeskJet 2545
  • DeskJet 2547
  • DeskJet 2548
  • DeskJet 2549
  • DeskJet 3000
  • DeskJet 3050
  • DeskJet 3050a
  • DeskJet 3052a
  • DeskJet 3054a
  • DeskJet 3055a
  • DeskJet 3057a
  • DeskJet 3059a
  • Envy 4500
  • Envy 4502
  • Envy 4503
  • Envy 4504
  • Envy 4507
  • Envy 4508
  • Envy 5530
  • Envy 5532
  • Envy 5534
  • Envy 5536
  • OfficeJet 2620
  • OfficeJet 2622
  • OfficeJet 2624
  • OfficeJet 4630
  • OfficeJet 4632
  • OfficeJet 4634
  • OfficeJet 4636

Troubleshooting - Click each question for details


Simply press the paper feed button. This will stop the lights flashing and you can continue printing as normal.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Follow these steps to restart your printing and continue printing until the print quality deteriorates.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Follow these steps to restart your printing and continue printing until the print quality deteriorates.

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The working parts of the printer and cartridge are delicate and need to be in the correct condition to function correctly. Sometimes a little dirt or ink can prevent the cartridge from working. Remove the cartridge from the printer and gently clean the gold coloured electrical contacts on the cartridge and the contacts on your printer with some moist tissue. Reinstall the cartridge and attempt to print again.

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Unfortunately your cartridge has developed an electrical fault and will not work. Please return the cartridge to your store for a replacement.

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There may be air trapped in your cartridge’s printhead. Please run a cleaning cycle according to your printer’s instructions and try to print again.

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There may be a small blockage in your cartridge’s printhead. Remove the cartridge and try wiping the printhead from back to front a few times with a moist tissue. You should soon see a black line or a three colour line on the tissue. Reinstall the cartridge and attempt to print again.

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First check to make sure that you have removed the clip and/or tape from the cartridge before attempting installation. If you have, then make sure that your printer is listed in the ‘Compatible With’ section.

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Do not remove this chip.

With this chip in place, your cartridge can be inserted into your printer and the correct ink levels will display on your status monitor. A message may appear that a previously used genuine HP cartridge has been installed, simply press Continue or OK and carry on printing as normal.

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Some of the latest HP printer models will only accept newly released cartridges. You may also encounter this same message when using an original branded cartridge.

Unfortunately only newer generation cartridges will work in your printer. Please return the cartridge to your store for a replacement.

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In a effort to reduce the use of plastics, we have developed a new way of containing and protecting your cartridge that does not require a clip. Simply pull away the single piece of tape from the side and bottom of the cartridge and insert into your printer as normal.

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Printer manufacturers often use the roll out of their printer firmware updates to prevent you from choosing the origin and type of supplies you use in your printer. This has been done is ways such as blocking the use of remanufactured/recycled cartridges entirely, applying a 'cartridge lock' system that locks a cartridge's usage to a printer and introducing a new 'generation' of the same cartridge model to stop older, remanufactured cartridges being re-used.

Most printer manufacturers will prefer you to set your printer to automatically download and install their updates for this very reason. We suggest that you disable the automatic update option to allow you to continue to use remanufactured cartridges and also to recycle your cartridge after it has been used. By allowing your printer to update the firmware automatically you are risking being locked into only using the more expensive and less environmentally friendly original branded cartridges.

So we highly recommend switching off your printer's firmware automatic updates and dismissing future messages asking you to update your printer. These steps are a general guide to how to stop the updates, but please note that they will vary slightly depending on your exact printer model.

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This is true for both original and remanufactured HP cartridges. The page yield displayed by HP is based on a 5% page coverage life test. That is, if you only fill 5% of your page, your cartridge will print for the given number of pages. If you print photos, graphics or even a full page of text, you will be using more than a 5% page coverage. So with normal everyday printing, the page yield listed by HP is unlikely to be the same page yield that you will get out of your cartridge.

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